Shipping policy
Shipping & Delivery
Last updated: September 21, 2026
We currently sell and deliver within the United Kingdom only. We aim to process and dispatch all orders as quickly as possible.
- Royal Mail service: Royal Mail Tracked 48
- Delivery charge: £3.75. Free delivery on orders of 4 or more jars.
- Estimated delivery time: 2-4 business days
Order processing
Orders are processed after payment has been authorised. Orders placed on weekends or bank holidays may begin processing on the next working day. We will contact you if an order cannot be fulfilled or if further information is needed.
Delivery service and charges
Orders will be sent using Royal Mail Tracked 48. The applicable delivery charge will be displayed at checkout before payment.
Delivery estimates
Our estimated delivery time is 2-4 business days. Delivery estimates run from dispatch and are not guaranteed unless expressly stated. Delays may occur because of carrier disruption, severe weather, peak periods, incorrect address details or other circumstances beyond our reasonable control.
Dispatch and tracking
Once your order has been dispatched, we will send confirmation to the email address provided. Where a tracked delivery service is used, tracking information will be included or made available separately.
Delivery address
Customers are responsible for providing a complete and accurate UK delivery address. Please contact info@ruthlessgums.com immediately if you notice an error. We cannot guarantee that an address can be changed once an order has entered processing or been dispatched.
Missing, delayed or damaged deliveries
If your order is delayed beyond the expected timeframe, tracking does not update, or the parcel arrives damaged, contact info@ruthlessgums.com with your order number. We may ask you to check safe places, neighbours or tracking information and may need to raise an enquiry with Royal Mail before arranging the appropriate resolution.
Failed delivery and returned parcels
If a parcel cannot be delivered because the address is incorrect, delivery is refused, or it is not collected, it may be returned to us. Please contact us so we can explain the available options. Additional delivery charges may apply where redelivery is requested and the failed delivery was not caused by us or the carrier.
Subscriptions
Each subscription order is delivered using the shipping method and charges applicable at the time it is processed. Subscriptions are available every 2, 4 or 6 weeks and can be cancelled for future orders. Changes made after an order has been processed may apply only to later orders.
Contact
For shipping questions, email info@ruthlessgums.com and include your order number where available.
Ruthless Gums Ltd
Office 14, Bentalls Centre
Colchester Road
Heybridge, Maldon
Essex, England, CM9 4GD
Company number: 15891642