Refund policy

Last updated: August 18, 2026

Returns

Not completely happy with your order? No problem — we've made returns simple.

You have 14 days from the date of delivery to request a return, in line with your statutory cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You don't need to give a reason.

Return Conditions

To be eligible, items must be:

• Unopened, unused, and in their original condition
• In the original packaging with the seal intact
• Accompanied by proof of purchase (order number or receipt)

Because our products are sealed, consumable items, we cannot accept returns of any item that has been opened or had its seal broken, for hygiene and safety reasons, in accordance with the Consumer Contracts Regulations 2013 — unless the item is damaged, defective, or incorrect (see below).

How to Start a Return

1. Email us at info@ruthlessgums.com with your order number and the reason for the return, within 14 days of delivery.
2. We'll reply within 1–2 business days with return instructions and the return address.
3. Ship the item back to us within 14 days of telling us you want to cancel. We recommend using a tracked service, as we can't be responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we'll notify you and process your refund to the original payment method within 5–10 business days. We'll refund the price you paid for the goods and the standard delivery charge. Return shipping is paid by the customer, unless the item is damaged, defective, or incorrect (see below).

Subscriptions

If you purchased a Subscription, your first delivery is covered by the same 14-day statutory cancellation right described above.

To stop future recurring deliveries, manage or cancel your Subscription any time from your account. Cancellation takes effect from your next scheduled order and does not cancel an order that has already been processed or dispatched.

Recurring deliveries after your first order are treated as a new purchase of a sealed, consumable product each time, so the same return conditions apply: we can only accept a return if the item remains unopened and sealed, or if it arrives damaged, defective, or incorrect (see below).

Damaged or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order number. We'll cover return shipping and send a replacement or full refund — your choice.

Contact

Questions about returns or refunds? Email us at info@ruthlessgums.com.

Ruthless Gums Ltd
Office 14, Bentalls Centre
Colchester Road
Heybridge, Maldon
Essex, England, CM9 4GD

Company number: 15891642