Track My Order
You can check the progress of an order using the tracking information provided after dispatch, where a tracked Royal Mail service is used.
How to track your order
- Check the dispatch confirmation sent to the email address used for your order.
- Open the tracking link or copy the tracking number into the Royal Mail tracking service.
- Allow time after dispatch for the first tracking update to appear.
Tracking not received?
First check your spam or junk folder and confirm that the email address entered at checkout was correct. Tracking will only be available where the selected delivery service includes it. If you still need help, email info@ruthlessgums.com with your name and order number.
Tracking has not updated
Tracking events can take time to appear and may not update at every stage of the journey. If there has been no update beyond the expected delivery estimate, contact us and we will help investigate with Royal Mail where appropriate.
Marked delivered but not received
Please check the delivery location, any safe place, household members and immediate neighbours, and review any delivery photograph or note. If the parcel still cannot be located, contact us promptly at info@ruthlessgums.com with your order number and tracking details.
Incorrect delivery details
Contact us immediately if the delivery address is wrong. We will try to help, but we cannot guarantee changes after processing or dispatch. Ruthless Gums Ltd is not responsible for loss caused by incorrect address information supplied by the customer, except where the law provides otherwise.
Need help?
Email info@ruthlessgums.com and include your order number. We do not currently provide customer support by telephone.